The initial reporter stated they had issues with errors indicating no fluid detected at the ise sensor of cobas integra 400 plus.The customer changed the mix tower and other maintenance actions, but the analyzer generated the same alarm.The customer inspected the system and found there was a leak coming from pump tubing in the ise module.There was also salt buildup in the middle of the tubing.The customer changed the tubing and tightened a screw that was loose.The customer primed and initialized the system and these were completed without issue.There was no further leaking.The customer ran calibration and controls.Controls were acceptable and there were no alarms.The customer started processing samples and one patient sample had discrepant results for the following tests: na+ electrode, k+ electrode, and chloride electrode.No incorrect results were reported outside of the laboratory.The customer also received another alarm indicating the ise sensor does not detect fluid.The sample initially resulted in a na value of 174 mmol/l, which repeated as 159 mmol/l.The sample initially resulted in a k value of 5.5 mmol/l, which repeated as 5.0 mmol/l.The sample initially resulted in a cl value of 119 mmol/l, which repeated as 140 mmol/l.The customer did not know which results were correct.The na electrode lot number was 21504347, with an expiration date of 30-jul-2021.The k electrode lot number was 21504548, with an expiration date of 13-aug-2021.The cl electrode lot number was 21511560, with an expiration date of 01-oct-2021.
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