Reporter is a synthes employee.Device is not distributed in the united states, but is similar to device marketed in the usa.The lot number is unknown, and therefore, dhr could not be completed.If the lot number can be confirmed, the dhr will be revisited.A manufacturing-related potential cause was not suspected, therefore, per franchise complaint product investigation procedure no manufacturing record evaluation is required.Visual inspection: the synream reaming rod ø2.5 short l950 (p/n: 352.032, lot #: unk) was returned and received at us customer quality (cq).Upon visual inspection, it was observed that the device was bent and broken.The broken piece was returned.No other issues were observed with the returned device.Device failure/defect identified? yes.Dimensional inspection: the thickness of the rod was measured to be within the specification.Document/specification review since the exact manufactured date of the device was not identified, the current revision of drawings was reviewed - reaming rod / bohrdorn ø2.5mm complaint confirmed? yes, the device received was bent, investigation conclusion: the complaint condition was confirmed as the device was bent and broken.No definitive root cause can be determined based on the provided information.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/specification review.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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