No sample or lot number information has been received by manufacturing for evaluation.Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.Additional investigation specific to the cannula component has been performed.Per the cannula component investigation, a sample was not received at the manufacturing site for evaluation; however the attached customer photos confirm foreign material in the eye.Where the foreign material came from and the composition cannot be confirmed.No lot number was identified with this complaint; therefore, a device history record review could not be conducted.The attached customer photos confirm foreign material within the eye; however a sample or the foreign material was not received at the manufacturing site.Therefore; the root cause for the customer complaint issue cannot be determined.The exact root cause for this complaint is unknown, therefore, specific action with regards to this complaint cannot be taken.An acceptance quality limit (aql) sampling is performed to ensure that the product meets release acceptance criteria.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No additional action is required at this time.This is the first of two reports for this reported event.(b)(4).
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