The customer reported that while providing therapy, a ventilator was having tidal volume issues.The device was then evaluated in a biomed shop where a high priority low leak co2 alarm was confirmed.The device was in clinical use at the time the issue was discovered.The patient was removed from the ventilator without incident.There was no patient or user harm reported.The device was evaluated by the customer and a philips remote service engineer (rse).The customer confirmed and duplicated the reported issue.The customer reported that they had ordered a flow sensor and were waiting on its arrival to repair the device.Multiple attempts were made to retrieve additional device repair or diagnostic information, however, yielded no response from the customer.When this information becomes available, a follow up report will be submitted.
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