Manufacturer's investigation conclusion: the reported event of the ¿pump speed rpms going to dashes¿ was not confirmed.The returned centrimag console (serial number (b)(6)) was received at the service depot.The console was functionally tested and was found to perform as intended, and atypical events were unable to be reproduced.A log file was extracted from the console; however, no atypical events were observed throughout the data which spanned approximately 7 hours (00:57 ¿ 8:07 on an unknown date, as the timestamp was incorrectly set to (b)(6) 2007 throughout the data).A full functional checkout was performed, and the serviced and tested unit was returned to the customer site after passing all tests per procedure.The root cause of the reported event was unable to be conclusively determined through this analysis.Review of the device history record for the centrimag console, serial number (b)(6), showed the console was manufactured in accordance with manufacturing and quality assurance specifications.The 2nd generation centrimag system operating manual has an emergency/troubleshooting section for the 2nd generation console.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The 2nd generation centrimag system operating manual section 8, ¿system operations," instructs users on how to adjust the system¿s set speed by using the centrimag console¿s interface.Slowly increase the rpm until the flow rate is at the desired level.Section 6.7 ¿operator controls¿ also describes how to use the console¿s interface to adjust pump speed.No further information was provided.The manufacturer is closing the file on this event.
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