Additional information is provided in sections d.9, h.3, h.6 and h.10.The company service representative examined the system, confirmed, and replicated the reported event.The company service representative noted the issue to be related to the handpiece and not with the system.The system was then tested and met all product specifications.A system manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.Although the company service representative noted the issue to be due to a nonconforming handpiece, the handpiece is not a serviceable product and has not been returned for testing.Therefore, the root cause of the reported event is inconclusive.The system was found to meet specifications; therefore, the root cause of the reported event is inconclusive.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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