The complaint investigation for wash buffer exposure on an architect i2000sr analyzer, serial number (b)(6), included a review of information provided by the field service representative (fsr), a search for similar complaints, ticket trending review, labeling review, and device history record review.While troubleshooting the analyzer, the fsr reported being splashed in the eye with diluted wash buffer solution emerging from a disconnected tubing to the wash zone 1 heater.The fsr was inspecting the instrument without wearing protective eyewear.The fsr found the fitting of a tubing to the to the wash zone 1 heater to be popped off which caused the splashing incident.The fsr reconnected the tubing to the wash zone 1 heater; the heater, wz buffer (rohs), part number 7-78306-02, which resolved the issue.No subsequent issues have been reported.A review of the instrument history revealed no contributing factors described in this complaint.A review of labeling and historical data was done, and both were adequate, with no trends found.Based on all available information and abbott diagnostics' complaint investigation, no systemic issue or product deficiency was identified.
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