If the information is unknown, not available or does not apply, the section/field of the form is left blank.Reporter is a j&j employee.A product investigation was conducted.Visual inspection: the viper3d compressor/distractor (p/n: 286740020, lot number: gm5161318) was received at us cq.Visual inspection of the complaint device showed the rotational locking screw on the secondary body was jammed and cannot be loosened.Also, the pivoting sleeve was observed to loose and cannot be tightened.No other issues were identified with the returned device.Functional test: during functional test, the device was able to lock/unlock and was functioning in all the three functions (d, n and c), but the rotational locking screw on secondary body is jammed and cannot be loosened.Thus, the complaint could be confirmed.Dimensional inspection: a dimensional inspection was not performed due to inaccessibility of internal components.Document/specification review: no design issues or discrepancies were identified.Yes, the rotational locking screw on secondary body is jammed.Hence confirming the allegation.Investigation conclusion: the complaint condition was confirmed for the viper3d compressor/distractor (p/n: 286740020, lot #: gm5161318).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.A review of the receiving inspection (ri) for compressor/distractor rack was conducted identifying that lot number gm5161318 was released in a single batch.Batch1: lot qty of 49 units were released on 04 mar 2020 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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