A unstable internal drive motor, intermittent loss of power, was reported.On the provided picture correded pins on the hls cable are shown.No indication of actual or potential for harm or death was reported.Information received that the customer used the emergency drive during treatment and changed the cardiohelp.Complaint number: (b)(4).
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It was reported that the drive motor was not stable and intermittent loss of power were observed.A getinge field service technician was sent for investigation and found deposits on the hls cable.The log files of the cardiohelp were analyzed by getinge, showing the error message ¿rpm control error¿.This message is caused by incorrect signals from the flow sensor, which could lead from a damaged sensor panel due to liquids.Customer was sent a quotation by getinge service department to replace the sensor panel and the connection cable for the disposable, however the customer decided not to repair the device and not replace the sensor panel and the connection cable.Since the sensor panel and the cable is not available for investigation the most probable root cause of the reported failure power loss can be linked to damaged sensor panel due to liquids.And the most probable root cause for the reported failure corroded pins hls cable can be linked to another investigation of a similar complaint which was conducted by getinge life cycle engineering: deposit were determined as wetting of the socket plane of the plug with salt-containing liquids (priming), which can cause the corroded pins.Based on this results results the reported failures "unstable internal drive motor, intermittent loss of power" and "corroded pins on hls cable" could be confirmed.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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