The investigation revealed that one of the three wheel's bearing seal of the cable trolley was broken.This kind of defect occurs when forces perpendicular to the movement direction are applied.If the wheel is already defective in this way, the cable trolley finally can slip out of the guide rail, as it performs slight oscillating movements perpendicular to the direction of movement when the cable trolley is pulled.The cable trolley cannot detach completely as it is attached to the wiring harness that hangs in loops from the ceiling.Unfortunately, the investigation could not show a clear root cause retrospectively for the external forces damaging the wheel; according to the system experts, the most likely root cause is repeated extraordinary mechanical collisions with obstacles that might damage the cable trolley.This may result in a situation where the wheel broke out of the mounting bracket.The issue was resolved by replacing the cable trolley.The spare part consumption of this part is very low, so no general error has been recognized.
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