Following allegations were made by (b)(6): fetal death, code 333, moving baby to resus room, ruptured uterus for mother.Philips data analytics team provided complaint search data results on the following parameters:"trackwise query: closed prs included"; "initiate date: after 09/01/2016;" "catalog item identifier: 865071", "scope: complaints".Data search resulted in total of four records from the ottawa hospital that were reported to the ca ((b)(6)) and that alleged death/serious injury.In all of the cases there was no product malfunction of the philips device.Issues were evaluated by the philips engineering research and philips clinical support engineering: difficulty interpreting readings; instructing the customer about the heart measurement of the fetal monitor; there was no malfunction of the philips device.Sn (b)(6).Cross channel verification (ccv) assistance; instructing the customer about ccv functionality; the issue was not caused by a malfunction of the device.Sn (b)(6).The customer is requesting clinical support regarding the cross channel verification (ccv); this issue was resolved by instructing the customer; no malfunction of the device.Sn (b)(6).The customer requested clinical support regarding the cross channel verification (ccv); this issue was resolved by instructing the customer; the issue was not caused by a malfunction of the device.Sn (b)(6).Furthermore, manager for clinical specialist hospital patient monitoring for philips canada stated that the customer has been trained accordingly on the proper use of the philips devices.Several attempts (on 13-dec-2021, 16-dec-2021 and 21-dec-2021) were made by the canada key market to gather additional information from the customer regarding reported issues specifically: "fetal death", "code 333", "moving baby to resus room ", "ruptured uterus for mother" but none were provided.
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