Investigation initiated manufacturer's investigation no sample returned.Review dhr *analysis and findings distribution history the complaint product was manufactured at csi on 03/29/21 under work order (b)(4).Manufacturing record review.Dhr - 301193 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review.Incoming inspection record review not applicable to this product.Serv.History record service history record not applicable to this product.Hist.Complaint review.A review of the 2-year complaint history did show similar reported complaint condition.Product recpt the complaint product has not been returned to coopersurgical.Visual eval evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.Functional eval evaluation of the complaint product could not be completed as the complaint product was not been returned to coopersurgical.However, the complaint condition is very similar to other complaints as mentioned earlier.Root cause no definitive root cause for this issue could be reliably determined at this time, with the information provided in the complaint.Complaint product was not returned for investigation.To mitigate cup detachment, csi stafford has implemented 100% in process inspection of the product via bend test, followed by an aql qc inspection requiring the units also pass bend/pull test.Corrective actions coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the root cause cannot be reliably determined with the information provided.No further training required at this time.*was the complaint confirmed? no.
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