MAUDE Adverse Event Report: KAZ USA, INC., A HELEN OF TROY COMPANY BRAUN; FOREHEAD THERMOMETER

Model Number BNT400BUS

Device Problems False Negative Result (1225); Use of Device Problem (1670); Patient Device Interaction Problem (4001)

Patient Problem Fever (1858)

Event Date 09/15/2021

Event Type  malfunction  

Manufacturer Narrative

Kaz usa, inc.Has requested that the product be returned to our company for testing, but it has not yet been received.

Event Description

A consumer reported that a thermometer had allegedly given false negative readings on her mother, who was recovering from covid-19 at the time.The device allegedly gave readings that were 4-5°f lower than was later measured at a doctor's office.There were no complications from this incident, and the patient is doing well now.Kaz usa, inc.Had requested that the product be returned to our company for testing.

Event Description

A consumer reported that a thermometer had allegedly given false negative readings on her mother, who was recovering from covid-19 at the time.The device allegedly gave readings that were 4-5°f lower than was later measured at a doctor's office.There were no complications from this incident, and the patient is doing well now.

• Brand Name: BRAUN
• Type of Device: FOREHEAD THERMOMETER
• Manufacturer (Section D): KAZ USA, INC., A HELEN OF TROY COMPANY; marlborough MA 01752
• Manufacturer Contact: sonja wilkinson ; 400 donald lynch boulevard; suite 300; marlborough, MA 01752 ; 5084907236
• MDR Report Key: 12832556
• MDR Text Key: 283314939
• Report Number: 1314800-2021-00025
• Device Sequence Number: 1
• Product Code: FLL
• UDI-Device Identifier: 00328785001648
• UDI-Public: 00328785001648
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: K181242
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: Literature
• Reporter Occupation: Non-Healthcare Professional
• Type of Report: Initial,Followup
• Report Date: 12/13/2021

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 11/17/2021
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Lay User/Patient
• Device Model Number: BNT400BUS
• Device Lot Number: 28320TAV
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 12/06/2021
• Date Manufacturer Received: 10/18/2021
• Was Device Evaluated by Manufacturer?: Yes
• Date Device Manufactured: 10/10/2020
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Reuse
• Patient Sequence Number: 1
• Patient Outcome(s): Required Intervention; Other
• Patient Sex: Female