Complaint details: on (b)(6) 2021, the customer at (b)(6) ctr reported the following issue with pu-681ra; sn (b)(6) , from patient monitoring: cns experienced hdd failure and that they need to purchase new ones in order to mitigate this issue.Investigation summary: the root cause of the issue is considered to be hard drive failure due to lack of preventative maintenance.Hard drives are routine service component, it is expected to be replaced periodically or as indicated.Hard drive expected useful life is approximately 20,000 hours of use / two years.Approximate age of the device at the time of malfunction was 2.5 years.The overall risk of this event, taking into consideration of severity and probability, is "medium".Investigation of the reported issue found it to have been caused due to overdue maintenance.Hard drives are routine service component, it is expected to be replaced periodically or as indicated (preventative maintenance).This does not suggest nk device deficiency/malfunction.
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