The initial reporter complained of discrepant high results for 2 patient samples tested for d-dimer on a cobas 6000 c (501) module.Patient 1 initial result from the c501 module was 7.52 ug/ml.This result was reported outside of the laboratory.The repeat result from the c501 module was 7.38 ug/ml.On (b)(6) 2021 the sample was repeated again on the c501 module with results of 7.64 ug/ml, 7.63 ug/ml and 7.69 ug/ml.The sample was then diluted and run on the c501 module: 1:3 result was 0.55 ug/ml, 1:50 result was 0.58 ug/ml with a data flag, 1:20 result was 0.00 ug/ml with a data flag.Patient 1 was transferred to another hospital as the doctor thought she had a deep vein thrombosis.The d-dimer result from a bcs coagulation analyzer was 0.3 ug feu/ml.The customer was informed of the 0.3 ug feu/ml result.On (b)(6) 2021 the customer sent the patient sample to another laboratory using a c501 module and the result was 6.9 ug feu/ml.On (b)(6) 2021 patient 2 initial result from the c501 module was 3.16 ug/ml.The sample was diluted and run on the c501 module: 1:3 result was 0.54 ug/ml, 1:10 result was 0.51 ug/ml.The c501 module serial number was (b)(4).
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