Catalog Number C2600 |
Device Problems
Output Problem (3005); Excessive Heating (4030)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/10/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Attempts are being made to obtain additional information.Upon completion of the investigation, a follow-up report will be submitted.
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Event Description
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It has been reported that during inspection of the cusa excel 23khz handpiece (c2600), their was a crack on the neck of the handpiece, the tested power rating was only 20 to 30% and when running, the handpiece became very hot.There was no patient involvement or surgical delay, and no injury to the user was reported.
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Event Description
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N/a.
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Manufacturer Narrative
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Updated fields: d9, g3, g6, h2, h3, h4, h6, h10 the excel handpiece was not returned for evaluation after three good faith attempts (gfes) were made.Lot number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.The complaint investigation (failure analysis) and determination of root cause is not possible.The complaint could not be verified due as a product sample was not returned in order to verify the complaint.Based on the customer reported failure ¿crack on the handpiece neck, tested power rating is only 20-30%, very hot ¿ its possible this complaint was as a result of an irrigation system failure.Per customer comments "crack on the handpiece neck", the handpiece is also damaged.However, without testing it is not possible to verify.Should the product be returned for analysis the complaint will be reopened and evaluation will be completed.
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Manufacturer Narrative
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Excel 23khzhandpiece (c2600) was returned for evaluation: device history record (dhr): the dhr documentation was reviewed and no anomalies that could be associated with the complaint incident was observed.Failure analysis - the investigation of the unit confirmed the complaint as valid: fault confirmed, housing is cracked, cable tubing is clogged and burnt.The cable, housing and o-rings were replaced before calibrating the unit to manufacturer's specifications.Root cause - the reported complaint was confirmed.The housing was cracked, cable tubing was clogged and burnt.A corrective action is pending for cracked housing.
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Search Alerts/Recalls
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