Details of complaint: the customer reported that the uninterruptible power supply (ups) stopped working, causing the connected central nurse's station (cns) to lose power.They were provided with the part number for a replacement ups to resolve the issue.No patient harm was reported.Investigation summary: as no devices were returned for evaluation relating to this event, the reported issue could not be duplicated nor confirmed.As such, a root cause cannot be determined.Failure of the ups to power the cns is likely related to hardware failure of the ups or failure of the battery to hold a charge.Hardware failure could come as a result of physical damage, heat damage, or electrical damage.Physical damage could occur due to impacts with objects and other surfaces.Heat damage could occur due to improper maintenance or device placement.Electrical damage could occur during a power outage or power surge.A quality issue has not been identified for the reported issue and device.Nk will continue to monitor and trend similar complaints.
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