Investigation of the customer's issue included review of the information provided by the customer, analyzer instrument logs, complaint activity, trending data, device history records, labeling and field data.Return testing was not completed as returns were not available.Review of the customer's instrument logs confirmed the customer's observation.Additionally, it was noted that instrument maintenance was performed just prior to the analysis of the elevated magnesium result.Daily maintenance is completed with solutions with high magnesium content which could cause contamination of the cuvette.Review of trending data for the architect magnesium assay did not identify any trends.Review of the device history records did not identify any non-conformances or deviations related to the complaint issue.Labeling was reviewed and adequately addresses the customer's issue.Using worldwide field data the performance of reagent lot 87180un21 was assessed.The patient median value for the lot was within established baselines with no shift observed, indicating the lot is performing acceptable.Based on this investigation, no systemic issue or deficiency for the architect magnesium reagent lot was identified.
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