The device history record was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the issue described by the customer.The device history record review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.One used sample without its original packaging with lot number 2023121764 was received for evaluation.A visual inspection of the received sample was carried out according to the procedure.In addition, a functional test was completed per procedure.The bag was filled to its maximum capacity (2000 ml) without observing any condition that prevented its filling therefore the reported issue was not confirmed.An investigation was carried out with the multifunctional team; all processes were reviewed and all processes and controls were found to be properly followed, including packaging and all inspections performed on the product.No abnormal conditions were found that could trigger the reported condition.Based on all available information, the reported issue could not be confirmed and a root cause could not be determined therefore a corrective and preventative action is not required at this time.We will continue to monitor the process, customer complaints and feedback notifications for any adverse trends that require immediate attention.
|