The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.Ticket and trending review did not identify any trends for the complaint issue or likely cause lot number.Device history record review did not identify any non-conformance's or deviations with the likely cause list number.File sample analysis was not performed because as part of troubleshooting, the sample was retested, and the results were lower.Quality control results were within expected ranges during the complaint issue, indicating the assay was performing as expected.Labeling was reviewed and found to adequately address the issue under review.Based on the investigation, no systemic issue or deficiency with the alinity c magnesium reagent lot 27374ud00 was identified corrected information in g1: contact office first name, contact office last name, contact office address 1, contact office address 2, contact office city, contact office country, contact office postal code, contact office phone number, contact office fax number, contact office e-mail.
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