Model Number 1000 |
Device Problem
Inappropriate or Unexpected Reset (2959)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/27/2019 |
Event Type
malfunction
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Manufacturer Narrative
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Internal field number: (b)(4).
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Event Description
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During an internal data analysis of returned vns therapy programming tablets, a model 1000 device was identified as having experienced a reset, consistent with the issue associated with the gc5 recall.A reset occurred on 8/27/2019 during an office visit and did not result in any significant gaps in therapy delivery (therapy was restored within the office visit).Another reset occurred on 1/6/2020.The device was interrogated on 3/11/20 and likely received a pulse disablement message at that time.There is no evidence of any subsequent resets when interrogated on later dates (most recent available data is from 9/28/21).The device history records of the generator were reviewed.The generator passed final quality and functional specifications prior to release.The generator was manufactured before the screening process was implemented to mitigate the potential for gc5 reboots.No further relevant information has been received to date.Available firmware upgrade has not been completed to date.
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Manufacturer Narrative
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Internal field number: (b)(4).
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Event Description
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During an internal data analysis of returned vns therapy programming tablets, a model 1000 device was identified as having experienced a reset, consistent with the issue associated with the gc5 recall.A reset occurred on (b)(6) 2019 during an office visit and did not result in any significant gaps in therapy delivery (therapy was restored within the office visit).Another reset occurred on (b)(6) 2020.The device was interrogated on (b)(6) 2020 and likely received a pulse disablement message at that time.There is no evidence of any subsequent resets when interrogated on later dates (most recent available data is from 9/28/2021).The device history records of the generator were reviewed.The generator passed final quality and functional specifications prior to release.The generator was manufactured before the screening process was implemented to mitigate the potential for gc5 reboots.No further relevant information has been received to date.Available firmware upgrade has not been completed to date.
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Event Description
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Device was noted to be working properly last time it was checked.No other relevant information has been received to date.
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Event Description
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Patient had a follow-up appointment to perform gc5 firmware update for the patient's m1000 device.Software update was successfully installed on her device.Database download from tablet was obtained.Settings and diagnostics were both noted to be ok upon initial interrogation of the device prior to the update (no reset had occurred) and were confirmed to be back to intended settings after the update was performed.
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Search Alerts/Recalls
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