At two occasions (b)(6) 2021; two different patients) the user observed a breakage of a cryomacs bag 750.The breakage occured at the central port.The bag was thawed in a waterbath with an overwrap bag.Half of the content drained into the overwrap bag.For one patient the cells have been used, for the other enough material was available from a backup bag.The affected bag was not used for this case.The customer has been asked to provide photos and to filled in a questionnaire, but did not yet respond.This information is necessary to investigate the issue and determine a root cause.An analysis of the complaint database showed, that this failure was not reported before for this lot.The incident rate is (b)(4).
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