Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The investigation was performed considering complaint description, cs reports, system history, system log files, and cc-part.During an interventional procedure, the vertical movement of the table stopped working.Basic functions such as x-ray and stand movement were still available.Only the table movement in vertical direction was prevented.With this residual functionality, the procedure can be stopped in a controlled manner if necessary.The procedure was continued using an alternative system.Troubleshooting on-site showed that the table lift assembly was defective.The defective part was exchanged as part of service activity.After that, the system worked as intended again.Detailed investigation of the defective part revealed that the motor was defective.The occurrence rate of the error was checked and a possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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