Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Reporter is a j&j employee.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H10 additional narrative: h3, h4, h6: part 388.750; lot: 79p9335; manufacturing date: december 01, 2020.A device history record (dhr) review was performed for the finished device lot number and the production was according to the requirements and no non-conformance was identified within dhr.The inspection sheet showed the evidence for the functional control of cutting and bending and all parts of the lot have passed the tests.Visual inspection: the uss rod cut+bend-device was returned and received at us customer quality (cq).Upon visual inspection, no issues were identified with the returned device.Reported condition of broken could not be confirmed.Functional test: a functional test was performed on the returned device.The device was able to be opened and closed with large amount of resistance.The device was not able to opened completely.The device was not functioning as intended.Dimensional inspection: complaint relevant dimensional analysis could not be performed due to the geometry of the device.Document/specification review: the drawing(s) (current and manufactured to) were reviewed.No design issues or discrepancies were found during this investigation.Investigation conclusion: the complaint could be confirmed for the returned device.A definitive root cause could not be identified for the reported issue from the available information.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/specification review.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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