The customer initially reported to olympus, that the b30 error occurred with all 190 devices.During troubleshooting, the customer was able to determine that two endoscopes had the issue.The electrical contacts were cleaned but the issue was unable to be resolved.The cable attached to the processor was not spiraled.To date, the subject device has not been returned.The investigation is ongoing and a supplemental report will be submitted upon completion of the investigation.
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The customer reported to olympus, there was a b30 error that occurred on the evis exera iii xenon light source on two separate days when connected to specific endoscopes.The event occurred prior to an unknown procedure, after the scope was connected and the processor was turned on.There were no reports of patient harm associated with this event.Patient identifiers: (b)(6) (event that occurred on (b)(6) 2021) and (b)(6) (event that occurred on (b)(6) 2021).
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.It has been over 9 years since the subject device was manufactured.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the legal manufacturer's investigation, it was estimated that b30 occurred due to an abnormality in communication with the endoscope because the cause of the phenomenon is error in two types of endoscopes.The cause of the failure was not specified.The instruction manual identifies the following related verbiage: ¿b30 scope communication error: foreign matter (chemical residue, scale, sebum stains, dust, gauze fluff, etc.) is attached to the electrical contacts of the scope connector.Wipe the electrical contacts of the scope connector with gauze moistened with rubbing alcohol and allow it to dry thoroughly.After the scope connector has dried, make sure to connect the endoscope to the output connector of the light source.Cannot communicate with the endoscope.Please discontinue use and contact olympus.¿ olympus will continue to monitor field performance for this device.
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