Investigation.X-initiated manufacturer's investigation.X-no sample returned.X-review dhr.Analysis and findings: distribution history.The complaint product was manufactured at csi on 03/26/21 under work order 300564.Manuf.Record review.Dhr - 300564 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review.Incoming inspection record review not applicable to this product.Service hist.Record.Service history record not applicable to this product.Historical complaint review.A review of the attached 2-year complaint history showed similar reported complaint conditions, where the cup were showing signs of melting.Product receipt.The complaint product has not been returned to coopersurgical.There is currently no rma for the product.Visual eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.However, the complaint similar to other complaints as mentioned earlier.Quality engineering, research and development, marketing, and product surveillance conducted an investigation into 4 advincula soft koh-efficient product complaints from kaiser, where small fragments (~1mm) of the soft cup either became damaged or melted, disengaging from the cup.*was the complaint confirmed? no.Root cause.The root cause of this issue has been previously attributed to a technique during a colpotomy, in which constant movement of the electrosurgical unit (esu) cutting tip is necessary.For example, if the end user does not keep the esu tip moving and remains in one place on tissue for an extended period of time, the advincula soft cup material may begin to melt.As a result from previous complaints, capa 722 was initiated to determine a different type of material - resulting in changing the material from isothane 5095a to hytrel sc976.As the complaint condition was not confirmed, nor are there any information as to how the product was used, the root cause for this complaint cannot be readily determined at this time.Correction and/or corrective action.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.
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