An investigation was performed for alinity i tsh reagent lot 35252ud00.A review of tickets was performed and determined the reagent lot performs as expected for this product.A review of tracking and trending did not identify any trends for the complaint issue.Return testing was not completed as returns were not available.Accuracy testing for reagent lot: 35252ud00 was completed using panels which mimic patient samples using an in-house retained kit stored at the recommended storage condition.All specifications were met indicating that the lots are performing acceptably.A review of the product quality history for the lot number using search of the corrective and preventive actions (capa) system did not identify issues associated with the customer¿s observation.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no systemic issue or deficiency of the alinity i tsh reagent lot 35252ud00.D4 catalogue number was corrected to 07p48-20.H6 medical device problem code corrected to a090810 corrected information in g1: contact office first name, contact office last name, contact office address 1, contact office address 2, contact office city, contact office country, contact office postal code, contact office phone number, contact office fax number, contact office e-mail.
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