The returned product was subjected to a detailed technical analysis and the corresponding product release documentation was reviewed to establish whether a deviation from the manufacturing process could be the cause for the reported event.The technical investigation of the returned instrument revealed that the outer shaft has been retracted by about 6 mm.The distal end of the stent has been released.The outer shaft is kinked and compressed in its distal portion.Outside of the deformed zone the diameter of the outer shaft still complies with the specification.The introducer sheath used in the intervention was not returned for analysis.Due to the state of the instrument, it could not be inserted through a reference introducer sheath.Review of the product release documentation confirmed that the device in question was manufactured according to specifications and successfully passed all in process controls as well as the final inspection.During final inspection, the outer shaft of every stent system undergoes visual inspection and a 100 percent control of the outer shaft diameter is performed.Based on the conducted investigations of the device being subject to this complaint, no material or manufacturing related root cause was determined.The root cause for the complaint event is most likely related to a tolerance issue with the introducer sheath used in the intervention.
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