Lumenis investigated the reported event by contacting it's foreign distributor and the user for additional information.Despite reasonable attempts, there was no response from user and no other information was received other than the initial report.The distributer indicated that they have a few hospitals under that umbrella of interior health and therefore they do not know to which hospital the event is related, what system was used and if a complaint was opened for this event in the past.No valid serial number was provided therefore a failure analysis of the complaint device could not be completed.On 23-jan-2013 lumenis issued, a system manufacturing discontinuation note which stated that the technical support will continue till 23-jan-2020.Therefore as of 23-jan-2020, the system is no longer serviceable.A review of system risk files identified the risk of device malfunction (1007141_c - risk # 9.1.1) which has the potential to lead to "inability to complete treatment which may require alternative treatments".The risk likelihood has been quantified and found to be negligibly small, and the risk has been characterized and documented as acceptable within full risk assessment.A two-year historical review of similar complaints revealed that system failure during a procedure has not led to serious injury.In this case, the patient was awakened from anesthesia, the procedure was cancelled, although there was no report of injury associated with this event, lumenis believes that subjecting a patient to another round of anesthesia carries inherent risks, and in an abundance of caution, lumenis is reporting this event to the fda.According to the gso expert based on the age of the system, wear could have likely played a role in the failure.Since this product is no longer manufactured/serviceable, no additional corrective or preventive action is determined necessary.Lumenis is closing this complaint but will continue to monitor this failure mode; complaint trending will continue to monitor per global complaint handling sop ((b)(4)) and per post marketing surveillance procedure ((b)(4)).
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Lumenis received a foreign user facility submitted cmdsnet report ((b)(4)) on 7-dec-2021 regarding an event that allegedly happened on the (b)(6) 2021.During a laser lithotripsy and stent exchange procedure in which a lumenis versapulse powersuite 20w laser system was being utilized, error message appeared on the screen "service required".Unable to complete the procedure, the patient was awakened from general anesthesia and the case needed to be rescheduled.No report of patient complications was received, and no report was received alleging the device malfunction caused or contributed to any change in the patient's condition.
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