At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre sensor and libre sensor kit were reviewed, and the dhrs showed the libre sensor and libre sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported a "replace sensor" message with the freestyle libre 2 sensor, and was therefore unable to obtain sensor readings.The customer reported subsequently losing consciousness due to hyperglycemia, and received treatment from a healthcare professional.However, the customer stated she was unsure of treatment details.There was no report of death or permanent injury associated with this event.
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