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U.S. Department of Health and Human Services

MAUDE Adverse Event Report: HILL-ROM, INC. NAVICARE NURSE CALL; SYSTEM, COMMUNICATION, POWERED
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HILL-ROM, INC. NAVICARE NURSE CALL; SYSTEM, COMMUNICATION, POWERED Back to Search Results
Model Number NNC
Device Problems Defective Alarm (1014); Use of Device Problem (1670)
Patient Problem Insufficient Information (4580)
Event Date 12/21/2021
Event Type  Injury  
Event Description
Hillrom nnc nurse call system.A room is not alerting through the system correctly so a patient fall would not alert through the system.Ticket was put in with hillrom and we let them know this is a high patient impact for a patient fall.We blocked the room, however with our patient census so high, we had to mitigate another way.Hillrom has not addressed the problem.This issue is that support from hillrom has not properly escalated internally to correct the problem.The issue is still not fixed and they have no resolution.Internally we have swapped out the bed, replaced cables and also the asbc and have mitigated the issue, but support from hillrom for their nurse call system has been a reoccurring issue.We have escalated to hillrom leadership.Fda safety report id#:(b)(4).
 
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Brand Name
NAVICARE NURSE CALL
Type of Device
SYSTEM, COMMUNICATION, POWERED
Manufacturer (Section D)
HILL-ROM, INC.
MDR Report Key13224388
MDR Text Key283781531
Report NumberMW5106565
Device Sequence Number1
Product Code ILQ
Combination Product (y/n)N
Reporter Country CodeUS
Number of Events Reported1
Summary Report (Y/N)N
Report Source Voluntary
Reporter Occupation Administrator/Supervisor
Type of Report Initial
Report Date 01/06/2022
1 Device was Involved in the Event
1 Patient was Involved in the Event
Date FDA Received01/10/2022
Is this an Adverse Event Report? Yes
Is this a Product Problem Report? No
Device Operator Health Professional
Device Model NumberNNC
Device Catalogue NumberNNC
Was Device Available for Evaluation? No
Is the Reporter a Health Professional? Yes
Is This a Reprocessed and Reused Single-Use Device? No
Patient Sequence Number1
Patient Outcome(s) Required Intervention;
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