The initial report was submitted on january 12th, 2022.Additional information: the log analysis confirmed that the carrier was diverted into the centrifuge module with sample tube "a" and then it was released into the main lane with another sample tube "b" associated, but still tube "a" physically on it.However, the time stamps in the log files are not compatible with the timing needed by the carrier to physically cover the space between the previous node (when the carrier is logically enqueued into the centrifuge module) and the centrifuge module load gate where the carriers are released back into the main lane.It has not been possible to reproduce the scenario in house nor to determine the root cause of the event.From the field the customer did not report any other occurrences.No similar complaints have been received from other sites.The investigation outcome is that the problem in not reproducible.Further evaluations will be done in case of new evidence/information from the field.
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