Investigation summary: it was reported there are red and silver lines printed and the part was not sealed properly.To aid in the investigation, five samples in packaging blisters and three photos were provided for evaluation by our quality team.A visual inspection was performed.The inner side of the packaging top web has two red lines and one silver line the middle the area where these lines are is not sealed.The red and silver lines are part of the splice that connects the two sections of the packaging top web.In this case, when the packaging top web was fed this section with the splice was not removed.No other defects or imperfections were observed.The three photos provided show the sample received.A device history record review was completed for provided material number 305180, lot number 1095827.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.Verification of the packaging area was performed finding all materials acceptable.To date, there have been no other similar events reported for this lot.The samples were shown to the associates for awareness.Based on the investigation and with the returned sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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