The reported event was inconclusive because of poor sample condition.A bard heyman follower french size 18 and french size 20 were returned unopened in their individual packaging.The kit packaging was not returned.As the sample was returned opened from the kit, unable to determine if there were missing components.The product was not used on a patient.However the product is intended for treatment purposes.It was unknown whether the product had caused the reported failure.A potential root cause for this failure mode could be "operator error".The device history record was reviewed and found nothing that could have caused or contributed to the reported event.A labeling review is not required as review of the labeling would not prevent the reported event.Corrections: d,h h11: section a through f - the information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.
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