Customer reported to sechrist service tech, that the patent safety rail is broken and needs to be replaced.Additional information received, found the gurney was being used with a patient.When the patient grabbed the side rail to pull themselves up, the rail broke.There was no injury to the patient.
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During service repair of the gurney, field service technician confirmed the side rail was broken.Siderail was replaced and the gurney was left in working condition.In an attempt to get additional information about the malfunction, it was discovered, that at the time of the event, the siderail was loose but would still latch.The rail has 5 vertical bars that hold it to the base, one of the bars broke from the rail, not the one that latched, and the user continued using it.A dhr review found no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file no.(b)(4).
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