The initial mfr report # should have been reported as 3004977335-2022-15039 since the event occurred in 2022.For supplemental reporting purposes, the mfr report # 3004977335-2021-15039 was used so it can be linked to the initial report.Additional information: d4: udi was added.H8: usage of device added.H3,h7, h8 populated.The reported event was investigated in detail.The investigation by service technician at customer site showed that the stand had sustained a collision and two covers were damaged.Furthermore, the table base was bent with its roller out of its position.Some noise from the table bases could be heard.The analysis of the provided log files did not indicate any malfunction of system movements which may have caused the fault.If a released button or joystick is recognized during initialization, the function is blocked, and an error is stored in the error log file.There were no entries found in the log file indicating this misbehavior.The provided images showed the damage to the iconos r200 was caused by massive external force resulting in the damaged parts of the system.This happened when the system collided with an external metallic object (patient stair step) during system movement under operator control.This was also confirmed by the service technician.Due to the deformations on the system, a secure usage of the system is no longer guaranteed.Based on the available information and the investigation results a system malfunction could not be determined.The system worked as specified.It is in the responsibility of the operator to make sure that there are no objects in the way when the system is moved.In the system operator manual, axd3-340.620.14.01.02, it is stated that the user must pay attention while moving the system.It was strictly recommended not to use the system until repairs could be completed.According to the received information, the described issue was resolved at customer site by the service technician with the replacement of the affected parts, especially regarding possible consequential damage that was not visible in the photos.The complaint was closed with this statement and without further measures.Internal id# (b)(4).
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