A us based customer observed negative result from a sample with advia centaur cp hepatitis b surface antigen (hbs) assay.Negative (actual values) were not provided and lot information was not provided for the sample tested on (b)(6) 2021.Siemens investigated for the information provided for the sample from (b)(6) 2022.The sample was drawn from a dialysis patient that recovered repeat reactive (1.10, 1.08, 1.21 index) on advia centaur cp (instrument id - 638533) with advia centaur hbsag kit lot 211 and confirmed (100.88% neutralization) with the advia centaur cp hbsag confirmatory (conf) assay.The sample was tested on a different advia centaur cp (536406) it was initial reactive (1.03 index) but repeats were nonreactive (0.88 and 0.89 index) however it was confirmed (120.5% neutralization) with the advia centaur cp conf assay.Customer indicated both levels of biorad qc, negative and positive, were in range on both systems.The customer declined service as both advia centaur cps have all qc in range for all assays.The sample was sent to their reference lab which used advia centaur (xp or xpt) and the result was reactive and confirmed.The customer was not able to provide a list of medications/supplements the patient was taking.There is no sample left to investigate.The sensitivity section of the advia centaur cp hbsag instructions for use (ifu) (10629974 revision g) lists the "95% confidence interval (ci) for sensitivity as 97.60% - 100.00%" so a certain number of false negatives are expected for this assay.One false negative result does not indicate a product problem with advia centaur cp hbsag.A review of internal data indicates advia centaur cp hbsag is performing as intended.The cause of the intermittent false negative result seen by the customer with this one sample when using advia centaur cp hbsag could not be determined but siemens cannot rule out pre-analytical factors, a sample issue, or normal assay performance.Based on the investigation, no product problem was identified.No further evaluation of the device is required.Mdr 1219913-2022-000053 was filed for the same event.
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