Details of complaint: the customer reported that the central nurse's station (cns) shut down due to a faulty uninterruptible power supply (ups).No patient events were missed.The cns booted back up after the customer bypassed the ups and plugged it directly into the wall outlet.No patient harm was reported.Investigation summary: initially, the customer indicated that the ups had failed.Upon further testing of the ups by the biomed, they indicated that the ups was working properly.The biomed suspected that the ups may have been turned off by the staff.Based on the available information, a definitive root cause could not be identified.Possible causes of the issue could be a ups malfunction, or user error.The ups may have run out of charge or a user may have accidentally powered down the ups.Additional information: b4 date of this report.G3 date received by manufacturer.G6 type of report.H2 if follow-up, what type?.H6 event problem and evaluation codes.H10 additional manufacturer narrative.
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