The following fields were updated due to additional information: d10: device available for eval yes.D10: returned to manufacturer on: 2022-02-14.H6: investigation summary the complaint was created for burnt veritor analyzer and burnt infoscan issues on the bd veritor plus analyzer (p/n 256066, s/n (b)(6)).The device history record for bd veritor plus analyzer, sn (b)(6), was examined and showed no discrepancies related to this issue that can be correlated to this complaint.The reader passed all the tests including the final assembly process, oqa, source inspection, functionality, final packing test and manual inspection.The burnt analyzer was returned for investigation.The instrument shows very extensive heat damage.The instrument serial number is not readable because of the damaged label.The infoscan serial number is (b)(6).The internal and external damage to the plastic parts, main circuit board, and battery cell are consistent with thermal runaway of the li-ion cell.A photograph taken at the time of the incident shows that a different power supply had been used.The power supply returned with the unit is a bd veritor power supply.A subsequent photograph confirmed that the power supply with 12 v output was incompatible with the veritor analyzer.The maximum allowed voltage for the li-ion cell is 4.2 v and higher voltages can lead to cell failure.The root cause is determined to be an overvoltage event.Corrective and preventive action(s) have been implemented to address this issue and determine root cause(s).Capa 1937834 have been created to address this issue.Based on this evidence the complaint is confirmed.Bd quality will continue to monitor for trends related to the veritor system and power issues.
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