User was not able to use the application for the product and commented on the (b)(6) website that the app is not compatible with the phone and he/ she lost one test because the phone could not capture the qr code in time.Importer comments: this was a phenomenon that occurs because the serial number of the product and the application for activation are not synchronized.There is no error with the diagnosis of covid-19 but activation of the application through qr code is part of the product's functionality so that we assessed this is in criteria of "malfunction" according to the 21cfr803.Due to the system functionality to not allow seller can leave the comments on the website, it is not able for us to follow up to collect additional information, such as product information (lot #, expiration date ect) following by reporter's consent.
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