The root cause cannot be identified.There is limited device specific information provided, no batch number or return sample was available for evaluation.Without a batch reference number or return sample, a manufacturing and technical evaluation cannot be completed for the wrap involved in this case.No product quality related trend identified for the subclass adverse event safety request for investigation.Care should be taken when using the device, following all safety and use information as provided with the wrap to avoid the risk of blisters and other skin irritations.The manufacturing operations employ quality control procedures which include in process testing, thermal testing and visual inspection, to ensure packaged product quality.
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On 24-jan-2022, a spontaneous report from the united states was received from a consumer via email regarding a consumer (age and gender were not provided) who used an unspecified thermacare heatwrap.Medical history and concomitant products were not provided.On an unspecified date, the consumer topically applied a thermacare heat wrap for an unspecified indication.On an unspecified date, approximately 15 minutes after application, the consumer took the product off because the consumer felt a burning sensation.The product "caused burns" and the consumer experienced two little "bubble bumps." no additional information was provided.
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