It was reported by the end-users mother that her daughter experienced 3 bedsores due to the mattress not staying inflated.According to the mother, her daughter is a quadriplegic and bed bound.The end user stated that the mattress issue is what caused her daughter to get 3 pressure sores and she has been going in for wound care and having a home health nurse come in to pack the pressure sores for approximately 5 weeks now.The wounds are reportedly healing well.The mattress was returned to the manufacturer for evaluation and the customer reported issue was confirmed.The air cells did not reach full air capacity.A definitive root cause was not able to be established.No additional information is available.Due to the reported incident and in an abundance of caution, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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