D2b: product code: itx.G5: pma/510(k): k171272.The device was not returned on this complaint, therefore a physical investigation could not be performed and the customer's complaint could not be confirmed other than by their testimony.Per complaint: "on (b)(6) 2021, after the monitoring ended, an unexpected occurred when the probe wire was removed (the crystal sensor did not detach from the silicone cuff as normal, but the wire was interrupted, and part of the wire remained in the patient's body), we had a suggestion at that time the crystal probe should be removed.The surgeon also performed another operation to remove the crystal probe on (b)(6) 2022, and the patient was discharged from the hospital normally and smoothly." the device history record (dhr) was reviewed, including manufacturing and quality control records and there are no signs to indicate that the device was not manufactured to current specifications.This complaint mode is being monitored, tracked and trended per the cvi post market surveillance and complaint handling processes.A risk assessment will be performed and documented in the complaint summary tab in trackwise.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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