H3, h6: the device was not returned for evaluation, and with no other supporting information provided, the complaint could not be confirmed.A review of manufacturing records could not be performed for this event as no batch/lot number has been provided.The sequence of events as described does not constitute a manufacturing issue.No issues with the performance of the device were reported, the complaint is based on an off-label use of the product.A review of historical complaints found no other complaints relating to ingestion of the protective cream.No relevant historical escalations or corrective actions have been observed during a review of previous escalations.A medical review was conducted, confirming that the reported event constitutes an off-label use of the device, and does not represent a product malfunction.Aspects of procedural variance cannot be ruled out as a potential cause of the reported issue.The device instructions for use offers clear guidelines on the use of the product.It is clearly stated that the product is for external use only, and that it should always be kept out of the reach of children.Relevant risk files have been reviewed and found to adequately mitigate the risk caused by the complaint event.No manufacturing quality concerns have been observed, therefore no corrective actions are deemed necessary, smith and nephew will continue to monitor for adverse trends relating to the reported allegation.
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