Details of complaint: the customer reported that the transmitter kept overheating and had a short battery life.The unit would get hot enough to be slightly uncomfortable for the patient.No harm or injury was reported.Investigation summary: on 2/12/2022 the customer reported that the gz was overheating and had a short battery life.The unit would get hot enough to be uncomfortable for the patient, but no patient harm was reported.The phenomena of the device overheating, warm to the touch, or hot to the touch, are caused by incorrectly inserting the batteries, forcibly inserting the batteries, or device damage.The actions taken in the design are: · device is equipped with a torsion spring to minimize terminal damage / deformation · device is equipped with over current protection in case battery is inserted incorrectly · design of the battery compartment in which the battery cannot be inserted in the opposite polarity · attached a sign that indicates the direction of batteries the actions taken in labelling include: · showing a figure of how to insert the batteries based on the event details, it is unlikely that user inserted the batteries incorrectly, i.E., with the wrong polarity.It is presumed there was damage or a deformation of the battery terminal that led to the reported overheating and short battery life.This device was installed on (b)(6) 2020 with no prior history of overheating and no recurrence history of the reported issue.The following fields contain no information (ni), as an attempt to obtain information was made, but not provided: a2 - a6 b6 b7 d10 attempt #1 03/15/2022 emailed the customer via microsoft outlook for all items under the no information section.They replied that the requested information was not available.Additional information: b4 date of this report d9 device available for evaluation? g3 date received by manufacturer g6 type of report h2 if follow-up, what type? h3 device evaluated by manufacturer? h6 event problem and evaluation codes h10 additional manufacturer narrative.
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