(b)(4).The customer returned one cartridge 544230 hemolok ml clips 6/cart 84/box for investigation.The cartridge was returned with one intact clip and half of a broken clip remaining.The returned cartridge was the first cartridge used in the procedure.Refer to tc 1900091069 for the second cartridge that was used.The cartridge was visually examined with and without magnification.Visual examination of the returned sample revealed that the cartridge was heavily damaged as it had multiple scrape marks on it.The broken clip that was returned was the pierced boss half and was broken in half at the hinge.It appears that when the user went to load a clip into the applier, the applier scraped material off of the cartridge.The damage to the cartridge is consistent with improper loading of the clips or using damaged/misaligned appliers.This would have also caused the clip to break upon loading.The applier was not returned.Therefore, unintentional user error appears to have caused or contributed to this issue.Functional testing was performed on the remaining clip.A lab inventory applier was used.The intact clip was able to be properly loaded into the jaws of the applier and was successfully applied to over-stressed surgical tubing.A piece of the cartridge was on the clip due to the cartridge already being heavily damaged.The ifu for this product, l02425, was reviewed as a part of this complaint investigation.The ifu states, "always check the alignment of the applier jaws before use.When closed, jaw tips should be directly aligned and not offset.Alignment of the jaw is critical for safe application of the clip.If this is not done, patient injury may occur.Proper maintenance, care and cleaning are necessary to ensure proper functionality." a corrective action is not required at this time since the damage observed to the cartridge indicates that unintentional user error caused or contributed to this event.The reported defect of "broken/detached parts - cartridge" was confirmed based on the returned sample.The returned cartridge was the first cartridge used in the procedure.Refer to tc 1900091069 for the second cartridge that was used.Visual examination of the returned sample revealed that the cartridge was heavily damaged due to multiple scrape marks.There was also a broken clip in the cartridge.It appears that when the user went to load a clip into the applier, the applier scraped material off the cartridge.The damage to the cartridge is consistent with improper loading of the clips or using damaged/misaligned appliers which would also cause the clip to break upon loading.The applier was not returned.Therefore, unintentional user error appears to have caused or contributed to this issue.
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