It was reported to the manufacturer, by the end user, per the end user, that mr.Wilson called in to request an exchange of the mattress due to the fact that the patient needed a bariatric mattress with bolsters.When i looked up the mattress i noticed it was already a 42x80 so i did a little prompting to find out what the issue was.Apparently the patient keeps falling out of the mattress due to it not being big enough.Mrs.Wilson mentioned in passing that one of the nurses even witnessed it that he would get to the edge and flip out of bed without even realizing it.The facility moved the patient to a regular mattress but they need him on a low air loss mattress due to the skin breakdown he has.The equipment is located at the facility in rm 338 currently awaiting pick up.The dermafloat lal is a 42x80 and the assets are j2882280 and j1807293.Complaint #(b)(4) were entered into our system to have the products returned for investigation.At this time, the units have not been returned.
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