(b)(4), per dhr the product hemolok ml clips 6/cart 84/box lot# 73l2100830 was manufactured on 11/23/2021 a total of (b)(4) pieces.Lot was released on 12/06/2021.Dhr investigation did not show issues related to complaint.The customer returned one cartridge 544230 hemolok ml clips 6/cart 84/box for investigation.The cartridge was returned with 5 clips remaining.The returned cartridge was the second cartridge used in the procedure.Refer to (b)(6) for the first cartridge that was used.The cartridge was visually examined with and without magnification.Visual examination of the returned sample revealed that the empty slot in the cartridge had multiple scrape marks.Additionally, the first cartridge that was used ((b)(6)) was heavily damaged.It appears that when the user went to load a clip into the applier, the applier scraped a piece of material off the cartridge or there was leftover cartridge residue from the first cartridge on the applier jaws.The damage to the cartridge is consistent with improper loading of the clips or using damaged/misaligned appliers.The applier was not returned.Therefore, unintentional user error appears to have caused or contributed to this issue.Functional testing was performed on the remaining clips.A lab inventory applier was used.All 5 clips were able to be properly loaded into the jaws of the applier and were successfully applied to over-stressed surgical tubing without any pieces of the cartridge being scraped off.The ifu for this product, l02425, was reviewed as a part of this complaint investigation.The ifu states, "always check the alignment of the applier jaws before use.When closed, jaw tips should be directly aligned and not offset.Alignment of the jaw is critical for safe application of the clip.If this is not done, patient injury may occur.Proper maintenance, care and cleaning are necessary to ensure proper functionality." a corrective action is not required at this time since the damage observed to the cartridge indicates that unintentional user error caused or contributed to this event.The reported defect of "broken/detached parts - cartridge" was confirmed based on the returned sample.The returned cartridge was the second cartridge used in the procedure.Refer to (b)(6) for the first cartridge that was used.Visual examination of the returned sample revealed that the empty slot in the cartridge had multiple scrape marks.Additionally, the first cartridge that was used ((b)(6)) was heavily damaged.It appears that when the user went to load a clip into the applier, the applier scraped a piece of material off the cartridge or there was leftover cartridge residue from the first cartridge on the applier jaws.The damage to the cartridge is consistent with improper loading of the clips or using damaged/misaligned appliers.The applier was not returned.Therefore, unintentional user error appears to have caused or contributed to this issue.
|