Model Number 71938-01 |
Device Problems
Display or Visual Feedback Problem (1184); Unable to Obtain Readings (1516)
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Patient Problems
Hypoglycemia (1912); Loss of consciousness (2418)
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Event Date 03/24/2022 |
Event Type
Injury
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Manufacturer Narrative
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At this time product has not yet been returned.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.Dhrs (device history record) for the libre reader were reviewed and the dhrs showed the libre reader passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The date of event is unknown.The date entered in is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported that the touchscreen display of the adc device was unresponsive and was therefore unable to monitor glucose.The customer became hypoglycemic and lost consciousness, requiring treatment of glucagon injection administered by third-party.There was no report of death or permanent injury associated with this event.
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Event Description
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A customer reported that the touchscreen display of the adc device was unresponsive and was therefore unable to monitor glucose.The customer became hypoglycemic and lost consciousness, requiring treatment of glucagon injection administered by third-party.There was no report of death or permanent injury associated with this event.
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Manufacturer Narrative
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Reader (b)(6) has been returned and investigated.Visual inspection was performed and damage was observed due to use related issues.Reader log was downloaded and readings were observed in the reader.This complaint is therefore not confirmed due to use.
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Search Alerts/Recalls
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