Qn#(b)(4).The customer returned one unit of 528235 visistat 35w 6/box for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned sample revealed that the first two staples appeared misaligned.The stapler was returned with 31 staples remaining in the cover block, indicating that at least 4 staples were fired by the customer.The trigger was returned partially engaged.Evidence of use in the form of biological material was present on the outside and inside of the device.An attempt to fire staples was made by engaging the trigger of the stapler using hand pressure.Upon engagement of the trigger, no staple fired.Multiple attempts were made, but no staples fired.It appeared that the misalignment of the first two staples was preventing the staples from moving down the track and into the forming tool.The stapler was disassembled, and it was confirmed to have been assembled correctly.No defects or anomalies were observed with the device.Manual realignment of the staples was attempted; however, the staples still would not fire successfully.It could not be determined what caused the staples to misalign.Several actions to mitigate defects for this issue were established as part of a nonconformance, which was closed on february 28, 2022.The returned sample was manufactured prior to these corrective actions.The ifu for this product, l02644, was reviewed as a part of this complaint investigation.The ifu states, "to obtain optimum staple closure, the trigger must be squeezed all the way in." in summary, the reported complaint of "misfire/jamming - staples not firing" was confirmed based upon the sample received.Visual examination revealed that the first two staples appeared to be misaligned.Upon functional inspection, the misalignment of the staples prevented any staples from firing.The sample was disassembled, and no defects or anomalies were observed.It could not be determined what caused the staples to misalign.Several actions to mitigate defects for this issue were established as part of a nonconformance, which was closed on february 28, 2022.The returned sample was manufactured prior to these corrective actions.Teleflex will continue to monitor and trend on complaints of this nature.
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